Refund Policy

Refund window

Unused credit packs can be refunded in full within 14 days of purchase. Credits already spent on downloads are not refundable.

How to ask for a refund

Email support with your account email. Unused packs are refunded to the original payment method within 5 business days and their credits are removed. If a downloaded model will not open or print, we return the credit instead.

Payments through Link

Purchases paid through Link (buyers in the EU and the UK) follow this policy too. Link, as merchant of record, may also refund a payment directly within 60 days; the purchase is then withdrawn as with any refund.

Your statutory rights

This policy does not limit any refund or cancellation rights you have under the consumer law of the country where you live.

Contact

Refund questions: hello@pixstl.com.